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| The company that replaced 90 percent of its human customer service staff with artificial intelligence |
The CEO of an Indian company is currently under fire for his statement that he has fired 90 percent of his company's customer support staff and replaced them with artificial intelligence. Given to a chatbot.
The news comes at a time when people are already expressing fears that artificial intelligence will take away human jobs, especially in the service industry.
The company's CEO Sumit Shah took to Twitter to discuss the decision and it was read by more than 1 million people. He said laying off staff was a "difficult" but "necessary" decision.
Sumat Shah said that considering the state of the economy, start-ups are giving priority to 'profit' and we are doing the same. "Customer support was always an issue and I was trying to resolve it," he added.
He also explained how he built the chatbot and the artificial intelligence platform behind it in a short period so that his users could have their own artificial intelligence assistants.
He said that the chatbot is answering all types of questions quickly and accurately.
He wrote that 'in an era of instant gratification, starting a business is no longer a dream.'
He further wrote, "With the right idea and team, anyone can turn their entrepreneurial dream into reality."
Sumat Shah said that many recruitments are going on in his company.
Despite this, his tweet is drawing a lot of criticism with people accusing him of ruining the lives of his staff with a 'senseless' decision.
One user wrote, "As expected, this 90% of the staff were not mentioned anywhere." What support was given to them?
"Maybe it was the right decision but shouldn't have created a thread celebrating it or marketing it," wrote another user.
In a tweet, Samit Shah said, "As expected, one person will be upset with the other."
He said he would talk about support for employees on LinkedIn because people on Twitter are looking for "compassion, not profit."
Over the years artificial intelligence tools like ChatGPT have proliferated and become accessible to the general public. There are reports that some organizations are using these devices to achieve better results at less cost. Because of this, people are worried about losing their jobs to technology.
According to a report published by Goldman Sachs in March, artificial intelligence could take 300 million jobs from humans in the future. Several companies in India are investing in artificial intelligence to create products, which has led to a lot of concerns about the lack of jobs.